Accounts and Passwords

Why create an account on this site?

Most content (posts) in the various groups are almost entirely restricted to members of those groups. Creating and using a personal account, therefore, is the one way to read and engage with these groups. You can register for an account in a few seconds.

I forgot my password. How do I retrieve it?

Visit http://www.scalingimpact.net/user/password to retrieve your password. If this does not work, or you have forgotten the email address associated with your account, please contact us!

Groups and Participation

How do I join groups?

After logging into the site, click on the Groups link on the menu. You can then browse the groups directory and request to join groups. Once approved by the group manager, you will then have access to read and contribute to the group dialog.

How do I create groups?

If you do not see the "create group" link on the Groups landing page, then you do not have permission to create groups. Please contact us to suggest a group you would like to add or to request access to creating and managing groups on this site.

I am a group manager. How do I edit picture, short description, mission statement and announcement for my group?

If you are set up as a manager of a group, you should see the EDIT tab when viewing the Recent Posts for your group. Click the EDIT tab and you will be able to edit the picture, short description, mission statement and announcement for your group, as well as set up privacy settings for your group.

Note: after changing the picture, you may need to refresh your web browser a few times to see the new picture. (You can find images to use to associate with groups by searching flickr.com for images released under creative commons license)

Is there a limit to the size a file attachment can be?  

The file size limits for uploading files are set very high currently (at 100mb per file) as indicated in the file upload form. If you need to share a larger file, contact us or upload it elsewhere and link to it.

Is there a total disk space limit per group?

There are no per-group disk space limits, but this plicy may be reviewed in the future if disk space becomes an issue in our community.

Personal Preferences

Is it possible to prevent the site from sending notifications when I add/edit a post?

Yes! When adding/editing a post, look for the "notifications" option and tick the box to "disable notifications". This will only prevent the site one time from sending notifications - in the future you'd have to tick the box again to disable notifications to future edits to the post.

Generally, you want the site to send notifications when new content is added to a group and allow others to determine their own threshold for how many notifications they want to get from the site. However, you may want to make incremental improvements to a post after you add it, or you want to save it and review it before you actually inform everyone of your new post.

How do I manage notifications sent to me?

When you are logged in to the site, click on the "My Account" menu item in the orange bar below and to the right of the logo. Then click on the Notifications tab. From this page you can manage your notifications: frequency, activate, and delete.

Content Creation and Editing

How do I improve or add to content on the iScale website?

Most content outside the groups is managed by the iScale site editor.  Some items are managed by the Site administrator. Please contact us with your suggested improvements, or if you do not see the admin menu or EDIT tab for public content and feel you should!

Specifically:

• On the frontpage, the news items (lower left) and spotlight items (lower right, under video) are managed by the site editor. The site editor sees a black admin bar across the very top of the browser window, and can click on Content Management -> Create content -> Spotlight to create a new spotlight item, or Content Management > Create content -> News to create a news item.  
• To edit a specific page, the site editor can simply click the EDIT tab.
• New pages can be added to the menus (and sitemap) by via the admin menu or by clicking here. Create the page and under the menu tab indicate where you want the page to appear in the menu structure.
• The "mission statement" on the left side of the frontpage is editable by the site administrator here.
• The video on the frontpage is a block editable by the site administrator
• The terse slogan/vision statement in the header is editable by the site administrator here.
• The footer menu is editable by the site administrator here.
• The menus can be edited by the site administrator.

How do I use the teaser break in a post?

Inserting a teaser break in a post provides you the added benefit of explicitly demarcating which text you want to appear in a brief view of the post. Like a news item teaser, the teaser can simply summarize the full post in two or three sentences. The teaser can also be excluded from the full view of the post. Another way to use the teaser break is as a short way of communicating via email notifications the updates to a post that has been edited. First summarize the content then give one sentence on what has been updated. Remember to uncheck the "Show summary in full view" check box.

To insert the teaser break in your post, position your cursor where you want the break to take place and click on the "Separate the teaser and body of this content" icon in the text editor. The button is on the far right of the list of icons. The "Show summary in full view" check box is directly above the text editor window. Tick it to show the teaser in the full view.

How do I make my file attachments private?

For an added layer of security for file attachments, you can individually mark them as private, which requires that a user be logged in to the iScale site and be a member of the group to which the post is submitted. To mark a file as private, upload the file using the File attachments section of the post and check the private box.

How do I enter a footnote?

It is possible to include footnotes for posts. To do so, click on the Input format sub-section as you edit your post to see the proper codes. Using the "fn" tag with brackets, "[" and "]", will place the text between the tags as a numbered footnote. Example (remove the quotation marks): Some text here."["fn"]"Here is a footnote.["/fn"]" And more text here.

My question is not answered here. Where do I turn now?

The group managers are your first point of contact with issues relating to a group.

General site questions not related to groups or questions that your facilitator are unable to answer can be directed to our tech team. Please be sure to include your time zone and phone number in case one of us needs to give you a call.